AI Solutions / WhatsApp & Telegram AI Bots
08 · Messaging AI

Meet your customers where they already are.

An AI assistant deployed directly inside WhatsApp and Telegram. Connected to your knowledge base for accurate answers, qualifies leads automatically, and escalates to a human when needed. Reply time under three seconds.

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The Challenge

  • Support team overwhelmed with repetitive queries on multiple channels.
  • Long response times damage customer satisfaction — customers expect instant.
  • Your customers live in WhatsApp and Telegram, not your web chat widget.
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Our Solution

  • AI assistant deployed directly inside WhatsApp Business and Telegram.
  • Answers queries, shares info, qualifies leads automatically.
  • Connected to your knowledge base for grounded, accurate responses.
  • Escalates to a human agent when the AI is uncertain or intent is high-value.
  • Broadcast + one-to-one — send campaigns and handle personal replies from one system.
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Value Delivered

  • Meaningful reduction in support-executive workload.
  • Instant responses — average reply time under three seconds.
  • Customers served on the app they already use daily.
Stack

Production-grade infrastructure.

We pick the best-fit components based on your data volume, latency needs, and privacy requirements.

WhatsApp Business API Telegram Bot API OpenAI · Anthropic RAG · Vector DB Node.js · Python PostgreSQL · Redis
Frequently Asked

Questions buyers ask before they sign.

Do we need WhatsApp Business API access?

Yes for WhatsApp. We help you get approved (Meta Business Manager verification, business profile setup). Telegram is simpler — no approval needed, we just deploy the bot.

Can it handle multiple languages?

Yes. The AI detects the customer's language and responds in the same. Common combinations: English/Hindi in India, English/Spanish in the US, English/Arabic in the UAE.

Can it send images, buttons, and other rich media?

Yes. WhatsApp supports templates with buttons, list menus, quick replies, images, PDFs, and location. The AI decides when to send rich content vs plain text based on the conversation.

How does human handoff work?

When triggered, the AI marks the conversation, notifies your team via Slack/email, and stops replying. Your agent takes over. When they close the conversation, the AI resumes.

What does WhatsApp charge?

Meta charges per conversation (roughly $0.005-0.09 depending on country and category). We show these costs live in a billing dashboard. Telegram is free.

Related Capabilities

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Same intent handling, delivered by voice.

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Text-based reminders for messaging-first customers.

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Start a Project

How many WhatsApp messages are you missing?

Tell us how customers reach you today and what falls through the cracks. We'll scope the WhatsApp / Telegram AI that closes the gap.